Privacy policy

Last updated: February 21, 2026

Kiwikiss (“we”, “us”, “our”) operates this website and online store (the “Services”). We are committed to protecting your personal information and complying with applicable privacy laws in New Zealand, Australia, the United Kingdom, the European Economic Area (EEA), and other jurisdictions where we conduct business.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Order & Transaction Information

  • Products viewed or purchased

  • Cart activity

  • Order details

  • Payment confirmation

  • Returns and exchanges

Payment Information
Payments are securely processed by third-party payment providers. We do not store full credit card details.

Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Location (approximate)

  • Cookies and similar tracking technologies

Marketing & Advertising Data

  • Interaction with ads

  • Website browsing behavior

  • Ad click data

  • Conversion data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve website functionality

  • Prevent fraud and enhance security

  • Comply with legal obligations

  • Send marketing communications (where permitted)

  • Deliver personalized advertisements

  • Measure advertising performance

3. Advertising & Tracking Technologies

We use advertising and analytics technologies to improve marketing performance.

Google Advertising Technologies

We use:

  • Google Ads

  • Google Analytics

  • Google Conversion Tracking

  • Google Remarketing

These services may collect information about your website interactions to measure ad performance and show relevant ads.

Google may process this data in accordance with its Privacy Policy:
https://policies.google.com/privacy

TikTok Advertising Technologies

We use:

  • TikTok Pixel

  • TikTok Events API

  • Advanced Matching

These technologies may collect information about:

  • Pages viewed

  • Products viewed

  • Add-to-cart actions

  • Purchases

  • Device and browsing data

In certain cases, hashed identifiers (such as encrypted email address or phone number) may be shared with TikTok to improve conversion measurement and ad performance.

TikTok processes data under its Privacy Policy:
https://www.tiktok.com/legal/privacy-policy

4. Cookies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences

  • Analyze traffic

  • Deliver targeted advertising

You can manage cookies through your browser settings.

Where required by law (such as in the UK or EEA), we request consent before placing non-essential cookies.

5. Data Sharing

We may share your personal information with:

  • Shopify (hosting provider)

  • Payment processors

  • Shipping carriers

  • Advertising platforms (Google, TikTok, Meta if applicable)

  • IT and analytics providers

These third parties process data according to their own privacy policies.

We do not sell your personal information.

6. International Data Transfers

Because we sell globally, your data may be processed outside your country of residence.

Where required by law (e.g., UK/EEA), we rely on approved transfer mechanisms such as Standard Contractual Clauses or other legally recognized safeguards.

7. Your Rights (UK / EEA / Certain Jurisdictions)

If you are located in the UK, EEA, or certain other regions, you may have the right to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact us at:
info@kiwikiss.kiwi

8. Marketing Preferences

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

Even if you opt out of marketing communications, we may still send transactional messages related to your orders.

9. Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Information

Kiwikiss
Flat B3/8 Henry Rose Place
Albany, Auckland 0632
New Zealand
Email: info@kiwikiss.kiwi