Shipping policy

We understand how eager you may be to receive the gifts you have purchased.

Orders are usually dispatched on the same day they are placed or by the next business day.

All domestic parcels within New Zealand are sent using NZ Post’s Overnight service. Please note that actual delivery times may vary depending on the destination, rural delivery requirements, weekends, public holidays, and any delays within the courier network.

All international parcels outside New Zealand are shipped by DHL Express.

All packages are trackable online, and once we have dispatched your order, we will provide you with a tracking link. You can use this link to monitor the progress of your shipment.

International Shipping & Customs Policy: For all international shipments, if any customs duties, taxes, or import fees are incurred in the destination country, they are the sole responsibility of the buyer. The shipping carrier will contact the recipient for payment only if applicable.

Please note that if a package is returned to us due to the recipient's failure to pay customs fees (if any), clear customs, or cooperate with the carrier, the original shipping cost is strictly non-refundable. Furthermore, all return shipping costs and associated fees incurred will be deducted from your final refund. If the total cost of return shipping exceeds the order value, no refund will be issued.

If, after one week from the date of shipment, you have not received your package or received any information regarding your package, please contact us at info@kiwikiss.kiwi. We will investigate the matter and assist you in resolving any issues.

We strive to ensure a smooth and reliable shipping process for our customers. If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us.